FAQs
Order Confirmation:
Upon placing an order, you'll promptly receive an email confirming your purchase. If you spot any errors in your order, please reach out to us immediately for assistance. If you haven't received a confirmation email, kindly check your SPAM folder before contacting us.
Cancellation Process:
If it's been over a week since you placed your order and it hasn't been shipped yet, please contact us via our support email to cancel it promptly.
Out of Stock Items:
In the event that an item you're interested in is no longer available in your size, let us know! Send us the product link along with your desired size, and we'll do our best to accommodate your request based on our inventory.
Size Discrepancies:
Please be aware that our size chart typically allows for a 1-2 cm tolerance. Each product's size chart is provided on its respective page, measured in centimeters. If the items don't fit as expected, you're welcome to initiate a return according to our return policy.
Color Variation:
Our product photos are taken without any filters, but variations in color may occur depending on your device's screen settings. If you're unsatisfied with the color of your received product, we're happy to facilitate a return or exchange.
Physical Store:
At present, we don't operate any physical stores. Stay tuned for updates as our brand continues to evolve.
Coupon Code Usage:
Simply input the coupon code at the checkout page to apply the discount to your order. Ensure that the coupon is valid within the specified dates; expired coupons won't be accepted.
Finding Size Information:
Refer to our Size Guide located near the size options on each product page. If you still have questions about a particular item's fit or measurements, feel free to reach out to us via email for further assistance.
Order Cancellation Explanation:
If an item listed on our website becomes unexpectedly out of stock in our factories, we'll contact you within 24-48 hours to explain the cancellation. Any remaining in-stock items from your order will still be shipped, with the unavailable item refunded accordingly.
Order Modification:
If you need to change or cancel your order, please notify us immediately. We process and dispatch orders swiftly, typically within one business day for items in stock. Once the parcel has been sent to the post office, modifications are no longer feasible.
Shipping
Worldwide Shipping:
We offer shipping services worldwide. For more details, refer to our shipping information page.
Address Modification:
If your package hasn't been shipped yet, you can contact us to update your shipping address.
Payment
Payment Methods:
We accept PayPal, Visa, and MasterCard credit and debit cards through our secure payment gateway.
Accepted Currencies:
We welcome various currencies including US dollars, Euros, Great British Pound Sterling, Canadian Dollars, Australian Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar, and others.
Credit Card Security:
Your security is paramount to us. We utilize industry-standard encryption technologies to safeguard all customer data exchanged on our site.
Credit Card Rejection Reasons:
Your credit card may be declined due to reasons such as expiration, reaching the credit limit, incorrect information input, or browser-related issues. If problems persist, we recommend contacting your card issuer for assistance.
Duplicate Charges:
You'll only be charged once your order is shipped. Any initial charges seen on your bank account post-order placement are typically authorizations, which will be resolved within 48-72 hours, depending on your bank.
Other questions
Additional Assistance:
If you still have unanswered questions, please don't hesitate to contact us via email at support@coreclothing.eu
We're here to help!
